More from the articles
Practical writing on practice management, billing, client experience, hiring, and legal technology.
How I Read Forty Resumes in an Afternoon Without Being Unfair
A first-person account of building a repeatable, bias-aware pass through a big resume pile so that speed and fairness finally stop fighting each other.
Ten Questions to Ask a Legal AI Vendor
Before signing any legal AI contract, ask these ten questions about data handling, Canadian law coverage, accuracy, indemnity, and support. A good vendor answers all of them clearly.
Framing a Settlement Offer So It Gets Read, Not Reflexively Rejected
Tone and structure often move a file more than the number does. Here is how to write an offer the other side can actually accept without losing face.
When Clients Know You Will Reply: Setting Response Time Expectations
Publishing an honest response window builds more trust than pretending to be instantly available. Here is why to name your window and how to hold the line without guilt.
Automating Repetitive Drafting Without Putting Clients at Risk
The honest answers to the questions lawyers ask before automating routine documents, including where a human check is non-negotiable and how templates fail quietly.
A Quiet Personal Brand That Brings You Work
A professional reputation that generates referrals is built slowly, not announced. What actually works for lawyers who want to be known for something real.
How to Prepare for NCA Exams
NCA exams test Canadian law, not just legal knowledge in general. A focused study plan, the right materials, and realistic timing make a real difference.
Law Firm Onboarding: A 30 Day Checklist
A concrete week by week onboarding checklist for law firms, from day one access and matters through the thirty day check in that catches problems early.
When a Client Disputes the Bill: Staying Calm and Getting Paid
A story about one uncomfortable fee dispute, and the small choices that de-escalated it, kept a good client, and made every bill I sent afterward clearer.
Writing SOPs Your Team Will Actually Follow
Most firm procedures die in a binder nobody opens. Here is how to write one-page SOPs that are short enough to read and specific enough to trust.
Hiring Your First Associate at a Small Firm
Hiring your first associate changes how your firm works at every level. Here is how to time it right, recruit well, onboard properly, and build something that lasts.
The Good Character Requirement, Explained Plainly
Every licensing candidate must satisfy the good character requirement. Here is what it covers, what to disclose, and what happens if the law society has questions.