Tag
#Case Updates
Posts tagged Case Updates.
Client Experience
Update Emails Clients Actually Want to Read
A template driven way to send status updates that answers the three silent questions every client has, even on the weeks when nothing on the file has moved.
Client Experience
Explaining an Unavoidable Delay Without Losing Trust
Delays are a normal part of legal practice. Handling them badly is not. A structured approach to the delay message keeps a client confident even when the timeline moves.
Client Experience
A Client Update Cadence That Prevents Anxious Calls
Anxious calls from clients almost always mean not enough communication, not a difficult client. A predictable update rhythm costs little and prevents the calls before they happen.