Tag
#Client Relations
Posts tagged Client Relations.
Family & Civil Practice
Talking to Clients About Costs Before They Get the Bill
A composite client story about the early honest conversation on costs exposure and cost awards that changes decisions and builds trust before the bill lands.
Billing & Trust
When a Client Disputes the Bill: Staying Calm and Getting Paid
A story about one uncomfortable fee dispute, and the small choices that de-escalated it, kept a good client, and made every bill I sent afterward clearer.
Billing & Trust
Collecting Aged Receivables Without Souring the Relationship
A graduated sequence of reminders and honest conversations that recovers old invoices while keeping clients willing to hire you again next time.