Tag
#Difficult Conversations
Posts tagged Difficult Conversations.
People & Hiring
The Performance Conversation Everyone Dreads, Handled Well
A managing lawyer walks through preparing for, opening, and following through on a difficult performance conversation without it turning into an argument.
Client Experience
The Conversation Nobody Wants: Turning an Unhappy Client Around
One tense call went sideways before it recovered. Here is what actually changed the moment the client stopped fighting and started to feel heard again.