More from the articles
Practical writing on practice management, billing, client experience, hiring, and legal technology.
Managing a Waitlist Without Losing Good Clients
A waitlist that lives in your head is not a waitlist. Here is what a real one needs: a written record, honest estimates, regular check-ins, and a clear way out for people who cannot wait.
A Clean File Opening Process, Explained Start to Finish
A plain answer to what a proper file opening process includes, who should own it, and why each step protects the firm before any real work begins.
What Nobody Tells You Before You Move In-House
Going from a firm to an in-house legal role changes more than your commute. The work, the expectations, and the skills that matter all shift in ways worth understanding first.
Keeping Client Files Confidential in the Cloud
A plain question and answer guide to the confidentiality questions Canadian lawyers face with cloud tools, covering data residency, access controls, and vendor terms.
Setting Flat Fees That Do Not Lose You Money
Flat-fee billing is great for clients and genuinely risky for lawyers who price it on instinct. Here is how to use your own data to set fees that hold up.
Managing Scope Creep Without Losing the Client
Practical scripts for redirecting out of scope client requests, tying extra work back to your engagement letter, and quoting new tasks without sounding petty.
Planning the Firm Year Without the January Wishlist
A managing lawyer talks through setting firm goals that survive past January, tying the annual plan to weekly habits and honest capacity.
Write a Job Description That Screens People Out Before They Apply
A good posting is a filter, not a billboard. Here is how to write must-have lines that make the wrong applicants self-select out and the right ones lean in.
Moving from Private Practice into Policy or Government
Government legal work and policy roles are a distinct career path, not a fallback option. What the transition actually involves and how to pursue it seriously.
Ask Every Candidate the Same Questions
A plain-language guide to structured interviewing for firms that hire on gut feel, and why asking everyone the same questions produces better, fairer results.
Organizing Exhibits for a Hearing You Can Navigate Under Pressure
A working method for numbering, tabbing, and cross referencing exhibits so you can find any page in seconds when the judge is waiting and the pressure is on.
Cloud Storage and Client Confidentiality: What Has Changed
Canadian firms have largely moved past resisting cloud storage. Here is what shifted the consensus, and what regulators actually expect now.